The standard operating procedures for retail pharmacies require many different steps. To own a standard operating procedure (SOP), pharmacies must carefully study the standards required for buying and selling drugs, checking drug quality, and storing drugs.
To help businesses in this field get standard operations, FieldCheck has researched and proposed the standard SOP operation process in today's article. Scroll down to explore if you are interested in!
An SOP, or Standard Operating Procedure, is a standard operating procedure established to guide and ensure the quality of work performance at business establishments. Using SOA helps to minimize errors.
In addition, the design of SOP standard documents also helps businesses and stores train employees effectively and support new employees to quickly catch up with work progress.
See more: What is SOP?
An SOP is a set of activities that take place at an enterprise. The SOP process can provide many benefits to store operations, such as:
Particularly for the pharmacy business, the standard operating procedure includes specific steps in operating the pharmacy.
Normally, a pharmacy usually has the following operating procedures: buying drugs, checking quality, selling over-the-counter and prescription drugs, and finally, handling complaints from customers.
Standard operating procedures for retail pharmacy
To be able to achieve standard quality, pharmacies need standardized processes, such as:
In the content below, let's learn more about a detailed SOP standard operating procedure.
Greeting customers is one of the operations that every employee at a pharmacy needs to understand. Staff should be gentle and greet customers as soon as they enter the pharmacy.
One of the important conditions that every pharmacy must remember is to ensure the confidentiality of all customer purchase information.
Staff must welcome customers warmly
The next step to completing the standard SOP process at the pharmacy is for the pharmacists to check the number of prescriptions the customer provides carefully. A list of some points that pharmacists at each pharmacy should keep in mind is as follows:
Currently, pharmacies are required to connect to the national pharmacy data system. Accordingly, when the pharmacist at the pharmacy fills any prescription, it is necessary to enter the prescription information into the management software on the computer to store the information.
Fill out your order and pay
Suppose the pharmacy runs out of drugs prescribed in the prescription. In that case, it is necessary to notify the patient and request a re-prescription or select drugs with similar ingredients and effects.
However, under current regulations, only university-level pharmacists have the right to substitute drugs.
Pharmacies need to print sales receipts and collect payments according to standard SOP procedures when sold by prescription. If the customer does not buy the medicine, the pharmacy must cancel the prescription and return the medicine.
The next step is that pharmacy staff must take prescription drugs, clearly stating the dose and how to use them. If there is any note about the prescription, the staff should also clearly tell the customer or make a note on the medicine bag.
In addition, medicine bags need to meet standards to avoid affecting drug quality. In the case of drug substitution, staff should specify the drug information and the quantity of the substituted drug.
Get prescription medicine
The final step is for pharmacy staff to guide and explain drugs, dosages, and uses to customers. If there are contraindications, they should be clearly stated so that the guest can know and implement them.
After that, deliver the medicine to the customer, and don't forget to say thank you to the customer.
When operating a pharmacy, there are several criteria that the pharmacy must comply with. Here is a list of things the pharmacy should be aware of:
In addition, when selling goods at a pharmacy, pharmacy staff should use easy-to-understand and concise language and avoid using local or confusing words.
A quality pharmacy should have a standard operating procedure (SOP) that includes:
There are also five standard operating procedures for your reference and consideration.
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Its procedures include the following steps:
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The SOP includes:
This SOP aims to set up the responsibilities and roles of the staff in HR. This procedure includes the following steps:
The SOP example aims to ensure citizens' loans are carefully granted to citizens and that all applicants know the terms and conditions.
The process compiles the steps below.
This standard operating procedure is designed to ensure all the blog-publishing-related steps are followed with high precision. This SOP includes the following steps:
In short, drugstore owners should apply standard operating procedures for the retail pharmacy to their operations. This process will help better control operations and sales staff at the pharmacy. The risk management of prescriptions or claims has also become more optimal.
See more: Pharmacy chain audit software